Conflict in Communication

I recently experienced a conflict with my boss before the Christmas Holidays. My principal/boss had got angry with me because a student hopped out my van line and disappeared into the car rider line. The way the issue was resolved was not fair. She basically yelled at me making it seem as though it was my fault. The bad part of it was I’m the teacher assistant not the certified teacher. I believe the issue could have been handled differently. During the heated conflict I surprisingly held my tongue while she literally yelled. She kept asking what happened, so I explained my point of view with a little anger in my voice. She never called the certified teacher that works duty with me into her office. I have no idea why, but I still think this issue has been unresolved. I really wanted to tell her a lot of things on my mind but I remained calm and allowed her to talk so that I could understand her frustration.

 

After being in this course I have learned some things about conflict management that may be useful towards my future conflicts.